Operations Experience Manager (m-f-d)

We are looking for an engaged Operations Experience Manager who brings solid expertise and a passion for FSC’s mission, to work with us in a multinational environment.

This role plays a critical part in ensuring that operational solutions are practical, user-friendly, and effectively adopted across the organization. You will bring an end‑user perspective into the design, implementation, and refinement of processes and tools—helping ensure they work seamlessly in real-world contexts.

If you are passionate about improving how organizations work, thrive on connecting people, processes, and technology, and bring a strong user-centered mindset, we would love to hear from you.

• Act as the bridge between end users and process, project, and technical teams.
• Engage with staff to understand how processes and systems are used in daily work.
• Identify gaps between designed processes/systems and real-world application.
• Translate user insights into clear, actionable recommendations.
• Collaborate with process and project managers across all stages of initiatives.
• Embed a structured end‑user perspective into process and system design.
• Support prioritization of improvements based on user needs and business impact.
• Drive adoption by supporting rollout and understanding usability challenges.
• Generate insights (qualitative and quantitative) to inform continuous improvement.
• Facilitate alignment and shared understanding across stakeholders.

• 5–7 years’ experience in operational improvement, service design, or similar roles.
• Strong focus on end‑user / employee experience and usability.
• Proven experience driving adoption in change or transformation initiatives.
• Ability to translate user needs into practical solutions with cross-functional teams.
• Experience working in complex, international, or matrixed organizations.
• Exposure to fast-growing or transforming environments.
• Knowledge of UX, service design, or human-centered design methodologies is a plus.
• Strong collaboration skills with the ability to influence without formal authority.
• Excellent facilitation, communication, and stakeholder engagement skills.
• Proficiency in MS Office and familiarity with process mapping, collaboration, and data tools (ClickUp  is a plus).

• Benefit from cross-cultural collaboration and networking opportunities by being part of FSC global community of 400+ forest stewards.
• Benefit from work-life balance with our hybrid working structure.
• 30 vacation days yearly.
• Regional transportation ticket.
• Breakfast bars, coffee, tea, water.
• Take part in learning lunches.
• Celebrate together festivals from different cultures.

• Location: Bonn, Germany.
• Working Hours: Full time - 40 hours per week.
• Duration of Employment: Temporary contract - 1 year (extension possible, subject to satisfactory performance). 
• Starting Date: As soon as possible.

• Please apply via our website by submitting your CV in English.
• Please do not send any photos of yourself.
• Applications will be reviewed on a rolling basis.